DNA Testing Refund Policy & Customer Satisfaction
Clear & Transparent DNA Test Refund Guidelines
Key Refund Information
Our refund and cancellation policy ensures a smooth, secure experience when you order DNA or paternity tests. Learn refund requirements for unused kits, cancellations, and administrative fees. We provide transparent guidelines, including our 72-hour cancellation window, case-by-case evaluations, and non-refundable services. See details on kit shipping, deposit policies, and timeframes to understand your rights.
DNA Testing Timeframes & Refund/Cancellation Policies
Important Timeline Notes
Processing timelines vary depending on sample collection requirements, delivery schedules, and retesting procedures. Please review result delivery schedules and retest policies for more details.
DNA Test Cancellation & Refund Process
How to Request a Refund
To initiate a refund:
Contact us within 72 hours of your order
Provide your order details
Submit a refund request form
Our team will review eligibility on a case-by-case basis. Administrative fees and kit shipping statuses may affect your refund eligibility.
Frequently Asked Questions About DNA Testing Refunds & Cancellations
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Refunds are typically processed within 5-7 business days after your request is approved and eligibility confirmed.
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You can request a refund or cancel your order within 72 hours of purchase. After this window, eligibility is subject to review and administrative fees may apply.
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Shipping and administrative fees may not be refundable once your DNA testing kit has shipped. Please review your order confirmation for details.
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Services such as completed testing, rush processing, and certain sample handling fees are non-refundable. Check our terms for a full list.
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Contact our customer support within 72 hours of purchase with your order details. Complete the refund request form to initiate the process.
Speak to a Trusted DNA Testing Support Specialist
Have questions about our DNA testing refund policy, cancellations, or your test options? Our team is here to help you understand timeframes, secure your results, and ensure customer satisfaction at every step. Contact us for transparent answers and expert support for paternity, legal, or at-home DNA test needs.