DNA Test Refund, Cancellation & Return Policy
GameDay DNA’s refund, return, cancellation, and rescheduling options depend on the DNA test ordered and the stage of the order or appointment. Refund eligibility may change once an at-home DNA test kit has shipped, an appointment has been reserved, samples have been collected, or laboratory processing has begun.
Contact GameDay DNA as soon as possible if you need to cancel an order, reschedule an appointment, return an unused kit, or request a refund review. To help us locate your order, include your name, order or invoice number, DNA test type, appointment details if applicable, and the reason for your request.
Important: A refund is not guaranteed. Each request is reviewed based on the service ordered, when you contact us, and whether shipping, collection, laboratory work, or other services have already started.
Clear & Transparent DNA Test Refund Guidelines
Key Refund Information
We believe in clear and transparent refund guidelines. Deposits are non-refundable, and fees for shipped kits, scheduled appointments, mobile collection, expedited services, or completed laboratory processing may also be non-refundable.
Refund eligibility depends on the status of your order at the time of cancellation. If approved, refunds are typically processed within 5–7 business days back to the original payment method.
DNA Testing Timeframes & Refund/Cancellation Policies
Important Timeline Notes
Processing and refund timelines may vary based on the type of DNA test ordered, appointment status, kit shipment, and laboratory processing stage. Deposits are non-refundable, and once a collection kit has shipped, an appointment has been scheduled, or samples have been submitted for testing, some fees may no longer be eligible for refund.
Approved refunds are typically processed within 5–7 business days to the original payment method. If additional review is required, processing times may vary.
DNA Test Cancellation & Refund Process
How to Request a Refund
To request a refund:
Contact our team as soon as possible with your order number and full name.
Submit your refund or cancellation request within the eligible cancellation window.
Our team will review your order status, including shipment, appointment scheduling, and laboratory processing.
Refund eligibility is determined based on the status of your order at the time of cancellation. Deposits are non-refundable, and fees related to shipped kits, mobile collection, expedited services, and completed laboratory processing may also be non-refundable.
DNA Test Refund and Cancellation FAQs
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Refunds for eligible cancellations are processed within 5-7 business days from the date of approval.
Once processed, please allow an additional 3-5 business days for the refund to appear in your original payment method, depending on your bank or card issuer. You will receive email confirmation once your refund has been initiated.
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You may cancel your DNA testing order and receive a full refund within 24 hours of purchase, provided the collection kit has not been shipped. Once your kit has shipped or if you've scheduled an appointment with a mobile collector, cancellations are subject to our standard refund policy (see below).
To cancel, please contact us immediately at info@gamedaydna.com or 302-527-1789 with your order number.
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Shipping and kit fees are non-refundable once your collection kit has been dispatched or if mobile collection services have been scheduled. If you cancel within 24 hours of purchase and before shipment, all fees including shipping will be fully refunded.
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The following are non-refundable:
Deposits – All deposits paid to reserve testing appointments, mobile collection services or At-Home NIPP kits are non-refundable
Laboratory processing fees – Once your sample has been received by the laboratory, testing fees are non-refundable
Mobile collection service fees – If a mobile collector has been dispatched to your location, the service fee is non-refundable even if the sample was not collected
Expedited or rush processing fees
Completed tests – Once results have been generated and delivered, no refunds are available
No-show appointments – If you miss a scheduled appointment without 24-hour advance notice, all associated fees are non-refundable
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To request a refund, please follow these steps:
Contact us within the eligible timeframe – Email [info@gamedaydna.com] or call 302-527-1789 with your order number and reason for cancellation
Provide required information – Include your full name, order number, date of purchase, and cancellation reason
Await confirmation – Our team will review your request within 1-2 business days and send you a confirmation email with next steps
Return unused kits (if applicable) – If your kit has already shipped, you may be required to return it unused in original packaging to receive a refund. Return shipping costs are the customer's responsibility.
For fastest processing, please include "Refund Request" in your email subject line along with your order number.
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Due to the scientific nature of DNA testing, we cannot offer refunds based on dissatisfaction with results. All tests are performed using industry-standard laboratory procedures with strict quality controls. If you believe there was an error in processing, please contact us within 30 days of receiving results to request a retest review.
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If your DNA sample is rejected due to insufficient quantity or quality and the rejection was not due to customer error (improper collection, delayed return, etc.), we will provide one free recollection kit at no additional charge. If the second sample is also rejected, you may request a full refund of laboratory fees only; deposits and collection fees remain non-refundable.
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Legal DNA tests processed for court or legal purposes follow stricter guidelines. Once chain-of-custody collection has begun, these tests are non-refundable under any circumstances.
Please ensure all parties are ready and available before scheduling legal testing appointments.
Speak to a Trusted DNA Testing Support Specialist
Have questions about our DNA testing refund policy, cancellations, or your test options? Our team is here to help you understand timeframes, secure your results, and ensure customer satisfaction at every step. Contact us for transparent answers and expert support for paternity, legal, or at-home DNA test needs.